The visit will focus on how Singapore coordinates support for people and families whose needs extend across several institutions. Rather than examining each individual service in isolation, the discussion will address how responsibilities, information and interventions are brought together around the person or family concerned. A central topic will be the principle of one coordinated case plan. The delegation will explore how a lead organisation is identified, how participating organisations agree on priorities and outcomes, and how responsibilities are documented and followed up. Particular attention should be paid to referral processes and case handovers, as these interfaces often determine whether integrated support works in practice. The visit will also examine the role of One Client View and related data-sharing arrangements. The purpose of shared information should not be to make all data available to all organisations. Instead, the discussion should show how relevant information can be made accessible to authorised staff, how role-based access is managed and how citizens are protected against unnecessary or inappropriate use. For German social security and social administration, the main learning opportunity lies in coordinating complex cases without necessarily creating one central institution. Transferable elements may include a clearly defined lead organisation, a shared support plan, binding handover procedures, a minimum set of jointly usable information and common outcome measures.The visit should also address how digital and personal services are combined. Integrated service delivery is most effective when simple matters can be resolved digitally while people with complex needs continue to receive qualified and accessible personal support.