November
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End-to-end administration of contributions, member accounts and retirement, healthcare and housing-related schemes within one operating organisation
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Clear ownership of processes across policy, operations, digital services, data management, cybersecurity, customer relations and organisational risk
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Modernisation of core systems and simplification of workflows while maintaining service continuity, security and public trust
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The use of common data, shared components and standardised processes to reduce manual handovers and organisational duplication
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The combination of digital self-service, proactive communication and assisted service channels for members with different needs
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Performance management based on processing times, resolution rates, error and rework rates, system availability, user outcomes and administrative cost
Details
Entdecken Sie unsere Veranstaltungen und Studien rund um die Gestaltung von morgen.
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