Delegation Visit to Singapore in Conjunction with the "5. Zukunftskongress Sozialstaat"

A German perspective on Singapore’s social security system, public-sector modernisation and digital-government strategy, highlighting the key factors behind its implementation capacity. The briefing will also explore which aspects of Singapore’s approach could inform the German context and where differences between the two systems may limit their transferability, laying the groundwork for a constructive assessment during the subsequent study visits.

Insights into the integrated administration and organisation of social security, including contributions, member accounts, and retirement, healthcare and housing programmes, supported by clear responsibilities, modern and secure core systems, shared data, standardised processes and services tailored to members’ needs, as well as best practices for using data-driven solutions to improve the efficiency of social security processes and services.

An informal delegation exchange during a joint dinner enables to look back and consolidate the first day's insights.

The plan is to discuss strategies for strengthening workplace health promotion and accident prevention.

Experts offer insights into Singapore’s history, identity and innovative spirit, drawing on "SG60 Heart & Soul" and Changi Airport as an Innovation Factory. It will be shown how AI technologies support municipal service staff and how trusted, scalable AI deployment can succeed in regulated financial environments, alongside new approaches to work and workforce development. Featured innovations include:

• the National Digital Identity (NDI) as one of Singapore’s most notable digitalization projects,

• Digital Engineering & Common Data Environments (CDE) as a shared digital platform for real-time-collaboration

• Cicero as an AI-driven immersive roleplay system for training

• insights how Robotics are already used

• the use of Brain Gym for improving productivity and performance consistency.

The focus is on insights of coordinating social and family services around people’s needs through clear lead responsibility, joint support plans, seamless referrals, shared information and a One Client View with appropriate role-based access, supported by effective leadership, workforce development, change management, accessible digital and personal services, and outcomes measured across organisations.

The plan is to explore Singapore’s long-term approach to integrated urban planning, including the use of demographic, spatial and infrastructure data, cross-agency cooperation, accessible neighbourhoods and smart-city technologies, with a particular focus on preparing for an ageing population, supporting health and social participation.